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Poco Shoes Draw Terms & Conditions |
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1. This draw is not open to employees, relations of employees or suppliers of Poco Shoes.
2. Multiple submissions from the same person will only count as one entry.
3. The deadline for entry to the draw is 23.45 GMT on March 27th 2010.
4. The winner will be notified, via email, within 24 hours of the draw.
5. Poco Shoes reserves the right to publish the name of the winner using media controlled by Poco Shoes, including but not limited to www.pocoshoes.com web site, the Poco Shoes Facebook page, Twitter and the email based Poco News e-Newsletter.
6. One pair of shoes are to be won, they are Camilla Skovgaard S10018.1. Sizes available are 35,36, 37, 38, 39 and 40
7. There is only one winning prize for this draw
8. Entries must use 25 or more words when leaving a comment/answer
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What is the registered office for Poco Shoes? |
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Poco Shoes area UK registered company with the office at
Poco Shoes Ltd
20 Sansome Walk
Worcester WR1 1LR
United Kingdom
Company Reg No.: 6476205 |
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Delivery Times & Charges |
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We aim to dispatch you order within 24 hours. (Approx. delivery times below).
UK Orders are dispatched using a Next Day/Special Delivery service and need to be signed for when delivered.
European/Rest of The World Orders are dispatched using The Air Sure Service or International Signed For Service. For either service a signature will be required when your order is delivered, so please choose the delivery address with this in mind.
Charges and delivery lead-times are as follows:
(Delivery times are approximate)
United Kingdom NEXT DAY DELIVERY* - £9.00- Next Day**
Europe EU Countries - £15.00 - 5-9 working days
Rest of the World - £25.00 - 5-15 working days
** NEXT DAY delivery – Orders must be received by 12.00 noon on the previous day
** NEXT DAY orders placed on a Friday cannot be guaranteed for next day delivery.
Standard Operating Days Monday-Friday (excluding bank holidays)
FREE SHIPPING OFFER APPLIES TO THE UK ONLY
FOR ALL EUROPEAN COUNTRIES AND REST OF THE WORLD SHIPPING COSTS APPLY. |
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Exchange/Returns Policy |
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We can only exchange an item for the same item in a different size, subject to availability. We are unable to process any exchanges for a completely different item. Exchanged items can only be dispatched after the returned goods have been received and undergone a quality control check.
Poco-Shoes Ltd will not accept returns for any non-faulty items that have been worn.
Please be aware that shoes must be returned with their original designer packaging. Shoes returned without their original boxes will not be accepted.
Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside the European Community (EU).
Before returning goods for refund or exchange, an email must be sent to customerservice@pocoshoes.com advising that an order is being returned. Failure in informing Poco Shoes of a return will delay any exchange or refund |
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How to return goods for an EXCHANGE |
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1.If you wish to exchange, please email us customercare@pocoshoes.com your required size and we will, subject to availability, reserve it for you if the item is in stock. The new goods can only be reserved for 5 days.
2. Fill out the exchange/returns form enclosed with your order confirming you would like an exchange and the reasons why.
3. All items must be returned in unused, re-saleable condition within 14 days of the invoice date. Goods can only be exchanged if there is no evidence of the goods being worn, damaged or altered in any way.
The customer is responsible for the postage costs incurred when returning an item. Goods must be returned with proof of purchase and by Royal Mail registered post only. Poco-Shoes Ltd. cannot be held responsible for any item returned to us in any other way.
The exchanged goods (subject to availability) will be shipped once the original goods are returned to stock.
All exchanged items will be shipped out at no cost to the customer. |
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How to return goods that you think are FAULTY |
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All shoes and boots are fully inspected prior to shipping. If however there is a fault with the goods, then please use this process.
1.If you wish to return goods, please email us customerservice@pocoshoes.com. Indicating what the problem with the goods are. Before returning goods for refund or exchange, an email must be sent to customerservice@pocoshoes.com advising that an order is being returned. Failure in informing Poco Shoes of a return will delay any exchange or refund
2. Fill out the exchange/returns form enclosed with your order confirming you are returning the goods
3. All goods must be returned in unused, re-saleable condition within 90 days of the invoice date.
The customer is responsible for the postage costs incurred when returning an item. Goods must be returned with proof of purchase and by Royal Mail registered post only. Poco-Shoes Ltd. cannot be held responsible for any item returned to us in any other way.
Faulty items will only be accepted if the goods are delivered to the customer damaged or there is a subsequent manufacturing fault within a period of 90 days after delivery. All items returned as faulty will be inspected and any items deemed to subject to fair wear and tear will not be accepted as faulty.
Exchanges are possible if the item is available. We can only exchange faulty items for the same item in the same size, subject to availability.
You will receive a refund or replacement goods (subject to availability) once the original goods are returned to stock. |
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How to return goods when you are NOT FULLY SATISFIED |
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1. Fill out the exchange/returns form enclosed with your order confirming you would like to return the goods, if possible we would like to know why, this helps us understand our customers needs better.
2. All items must be returned in unused, re-saleable condition within 14 days of the invoice date. Goods can only be exchanged if there is no evidence of the goods being worn, damaged, or altered in any way.
3. Before returning goods for refund or exchange, an email must be sent to customerservice@pocoshoes.com advising that an order is being returned. Failure in informing Poco Shoes of a return will delay any exchange or refund
Please be aware that shoes must be returned with their original designer packaging. Shoes returned without their original boxes will not be accepted
The customer is responsible for the postage costs incurred when returning an item. Goods must be returned with proof of purchase and by Royal Mail registered post only. Poco-Shoes Ltd. cannot be held responsible for any item returned to us in any other way.
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Ordering more than one pair of shoes? |
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If you wish to order more than one pair of shoes, for comparison so you can make a more detailed decision, Poco-Shoes will pay the shipping costs for you to return the items you don’t want to keep. The process is.
1. Order your shoes in the normal way.
2. We will ship your order and debit your credit/debit card.
3. You will have 7 days from invoice date to make your decision.
4. If you decide to keep all the shoes you order – Thank You!
5. If you wish to return all or any of your order, please fill out the exchange/returns form enclosed with your order confirming you would like to return the goods, if possible we would like to know why, this helps us understand our customers needs better.
6. All items must be returned in unused, re-saleable condition within 7 days of the invoice date. Goods can only be exchanged if there is no evidence of the goods being worn, damaged or altered in any way.
Please be aware that shoes must be returned with their original designer packaging. Shoes returned without their original boxes will not be accepted
The customer is responsible for the postage costs incurred when returning an item. This cost will be credited to the customer’s credit/debit card. Goods must be returned with proof of purchase and by Royal Mail registered post only. Poco-Shoes Ltd. cannot be held responsible for any item returned to us in any other way.
Refunds: A customers will be fully refunded for the cost of the shoes at time of purchase, plus the cost of the return postage. Refunds to you will be made within 30 days of the date of receipt of the retuned goods. All undamaged, correctly returned products will be credited to the original purchaser's credit card including sales taxes for all EU country shipments excluding shipping charges. As previously stated, international customs duties and sales taxes are non-refundable for shipments outside the European Community (EU). |
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Refunds |
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Refunds to you will be made within 30 days of the date of cancellation notice. All undamaged, correctly returned products will be credited to the original purchaser's credit card including sales taxes for all EU country shipments excluding shipping charges. As previously stated, international customs duties and sales taxes are non- refundable for shipments outside the European Community (EU)
Refunds crediting a debit/credit card. This can take 4-5 days. This time scale is set by the banks/card companies. Poco Shoes have no control over this. |
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Sale Items - Shipping |
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Poco Shoes reserves the right to ship sale orders that are marked 'Free Shipping' 2nd class post |
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Exchange Or Returns Policy For Items On Sale |
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Heel Heights |
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All heel height measurements are approximate |
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Return address |
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UK Customers: Items for Exchange or Return should be sent using Royal Mail registered mail only to:
Poco-Shoes Ltd.
Customer Care
PO Box 1061
Glos GL50 4BB
United Kingdom
Please note that this address is for the exchange/return of goods only
Email: customercare@pocoshoes.com
European/Worldwide Customers. Please email us in the first instance
Email: customercare@pocoshoes.com
Delivery and Returns Policy ©Poco-Shoes Ltd. |
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Methods of Payment |
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Poco Shoes are pleased to accept payment via any of the following cards.
American Express
UK Maestro
International Maestro
Mastercard
Solo
Visa Credit
Visa Debit
Visa Electron
Company Registration No: 6472605
VAT Number: 929 4813 90
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*FREE UK SHIPPING OFFER - TERMS |
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a) The offer is only available to orders being shipped within the United Kingdom including the Channel Islands and Northern Ireland
b) The offer is only available on the first pair of shoes as part of a multi part order
c) The offer applies to orders placed by 24.00 hrs 24th December 2010
d) The offer ends 24.00 hrs 24th December 2010 |
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Product Colours |
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We have made every effort to display as accurately as possible the colours of the shoes that appear on pocoshoes.com. However, as computer/laptop and smartphone monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate |
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Currency Exchange Rate |
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Poco Shoes is not responsible for converting UK Pounds into other currencies. This is done between the banks and the debit card companies |
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